Why is my server suspended?

If you find that your server has been suspended on EnviroMC, there may be several reasons behind it. This knowledgebase article aims to help you understand the possible causes of server suspension and guide you on how to resolve them.

Possible Reasons for Server Suspension:

  1. Non-payment or overdue invoices: One of the most common reasons for server suspension is non-payment or having overdue invoices for your services. EnviroMC automatically suspends services if the payment is not received by the due date.

  2. Violation of Terms of Service (ToS) or Acceptable Use Policy (AUP): If your server is found to be violating the EnviroMC Terms of Service or Acceptable Use Policy, it may be suspended. Examples of violations may include, but are not limited to, hosting illegal content, engaging in phishing activities, creating a payment dispute or distributing malware.

How to Resolve Server Suspension:

Step 1: Identify the reason for suspension Check your email inbox for any notifications from EnviroMC, as it usually sends out an email explaining the reason for the suspension. Alternatively, log in to your EnviroMC account and check the service details page for any suspension notices.

Step 2: Rectify the issue Depending on the reason for suspension, take appropriate action to resolve the issue:

  • Non-payment or overdue invoices: Pay the outstanding invoices to reactivate your server.
  • Violation of Terms of Service or Acceptable Use Policy: Remove any content or activities that violate the ToS or AUP, and ensure future compliance.

Step 3: Contact EnviroMC Support Once the issue has been resolved, contact EnviroMC Support through the client portal or by joining the discord server. Provide details on the steps you have taken to address the suspension reason and request that your server be reactivated.

Conclusion: Understanding the reason behind your server suspension and taking the necessary steps to resolve it will help you get your server up and running again. Should you need further assistance, don't hesitate to reach out to the EnviroMC Support team, who will be happy to help you.